Weekend Taproom Manager (Norwood, MA)

Castle Island is looking for a Weekend Taproom Manager to join the team at our Norwood, MA brewery & beer garden. For the last five years, we’ve focused on building a community around inclusivity, approachability, and excellence, and we need help overseeing our hospitality operation on weekends. If you have a passion for approachable craft beer, an inclusive community, and awesome hospitality, then this is your chance to be part of one of the most exciting breweries in Massachusetts.

Role & Responsibilities:

  • Act as manager of the Taproom in absence of GM
  • Manage the floor staff
    • Create daily shift assignments for all Taproom staff
    • Assign breaks and ensure proper coverage for staff breaks
    • Oversee daily service by taproom staff and ensure that necessary tasks are completed
    • Handle any escalated customer service issues
  • Ensure that all food and beverage safety regulations are followed
  • Ensure that all digital and printed menus are up to date
    • Maintain communication with kitchen regarding menu changes
    • Make decisions regarding draft line changes and execute them
  • Ensure that all Castle Island product served is up to our strict quality standards
  • Safely and accurately handle all cash
    • Set up cash drawers
    • Collect and reconcile cash nightly and create cash deposits
    • Replenish change in registers as needed
    • Record cash tips as well as any cash variances nightly
  • Maintain a fun environment in line with the Castle Island brand through music choices and volume, as well as lighting
  • Take point in handling any VIPs, industry friends, vendors, and private events
  • Have a good time, all the time

Requirements:

  • Must be passionate about craft beer, any prior experience with beer/brewing is a plus
  • Must serve as a team leader who excels in a small business environment.
  • Must have the ability to interact professionally and effectively with co-workers and the general public.
  • Must be reliable and organized with exceptional attention to detail
  • Advanced computer literacy (Excel, Word, POS systems)
  • Must excel at multi-tasking.
  • Must have excellent time management and schedule management skills
  • Must be able to keep up with a high energy, fast-paced environment, and be able to adapt and think on one’s feet
  • Must be able to stand for extended periods of time, repeatedly lift objects up to 55 pounds, and bend, twist, and turn as required
  • Must be TIPS certified before start date
  • Must have reliable transportation to the beer garden
  • Must be at least 21 years old
  • Bartending, retail, hospitality and/or brewery experience necessary

Benefits

  • Medical, dental, and vision insurance with employer contribution (full-time only)
  • 401K plan
  • Paid time off (full-time only)
  • Generous shift beer policy
  • Recurring retail shop stipend
  • Discounts on Castle Island merch

How to Apply:

  • Email resume to jobs@castleislandbeer.com with the subject line “Weekend Taproom Manager” (no phone calls or drop-ins please).
  • In the body of your email, please provide responses to the following questions:
    • What is your availability for the following shifts?
      • Friday (11:30am – 9:30pm)
      • Saturday (11:30am – 9:30pm)
      • Sunday (11:30am – 7:30pm)
    • What is your favorite thing about the craft beer scene these days? What about your least favorite?
    • How would you describe your idea of the perfect beer?
    • Good or bad, what’s the most memorable experience you’ve had in a bar or taproom?
    • How would you deal with a rowdy or intoxicated guest?

 

Castle Island believes in an inclusive world – and workplace – where people are excellent to each other. Anyone, regardless of their race, creed, nationality, sexual orientation, gender identity or expression, disability status, veteran status, marital status, or age, is totally welcome to join our party.