Taproom Manager (Norwood, MA)

Castle Island is looking for a Taproom Manager to join the team at our Norwood, MA brewery & beer garden. For the last five years, we’ve focused on building a community around inclusivity, approachability, and excellence, and we need help overseeing our hospitality operation on weekends. If you have a passion for approachable craft beer, an inclusive community, and awesome hospitality, then this is your chance to be part of one of the most exciting breweries in Massachusetts.

 

Role & Responsibilities:

· Manage the front of house staff

· Hire, train and manage our amazing taproom team

· Create weekly schedules

· Create daily shift assignments for all Taproom staff

· Assign breaks and ensure proper coverage for staff breaks

· Oversee daily service by taproom staff and ensure that necessary tasks are completed

· Handle any escalated customer service issues

· Ensure that all food and beverage safety regulations are followed

· Ensure that all digital and printed menus are up to date

· Maintain communication with kitchen regarding menu changes

· Make decisions regarding draft line changes and execute them

· Ensure that all Castle Island product served is up to our strict quality standards

· Safely and accurately handle all cash

· Set up cash drawers

· Collect and reconcile cash nightly and create cash deposits

· Replenish change in registers as needed

· Record cash tips as well as any cash variances nightly

· Maintain a fun environment in line with the Castle Island brand through music choices and volume, as well as lighting

· Take point in handling any VIPs, industry friends, vendors, and private events

· Manage taproom programming including live music, trivia and tours

· Have a good time, all the time

 

Requirements:

· Must be passionate about craft beer, any prior experience with beer/brewing is a plus

· Must serve as a team leader who excels in a small business environment.

· Must have the ability to interact professionally and effectively with co-workers and the general public.

· Must be reliable and organized with exceptional attention to detail

· Advanced computer literacy (Excel, Word, POS systems)

· Must excel at multi-tasking.

· Must have excellent time management and schedule management skills

· Must be able to keep up with a high energy, fast-paced environment, and be able to adapt and think on one’s feet

· Must be able to stand for extended periods of time, repeatedly lift objects up to 55 pounds, and bend, twist, and turn as required

· Must be TIPS certified before start date

· Must have reliable transportation to the beer garden

· Must be at least 21 years old

· Bartending, retail, hospitality and/or brewery experience necessary

 

Benefits

· Medical, dental, and vision insurance with employer contribution (full-time only)

· 401K plan

· Paid time off (full-time only)

· Generous shift beer policy

· Recurring retail shop stipend

· Discounts on Castle Island merch

 

How to Apply:

· Email resume to jobs@castleislandbeer.com with the subject line “Taproom Manager” (no phone calls or drop-ins please).

· In the body of your email, please provide responses to the following questions:

· What is your favorite thing about the craft beer scene these days? What about your least favorite?

· How would you describe your idea of the perfect beer?

· Good or bad, what’s the most memorable experience you’ve had in a bar or taproom?

· How would you deal with a rowdy or intoxicated guest?