Castle Island is looking for a part-time Hosts / Cashiers to join the team at our new taproom in South Boston, MA. For the last five years, we’ve focused on building a community around inclusivity, approachability, and excellence, and we need help making our guests feel part of that from the second they arrive. If you have a passion for approachable craft beer, an inclusive community, and awesome hospitality, then this is your chance to be part of one of the most exciting breweries in Massachusetts.
Role & Responsibilities:
- Welcome each guest hospitably.
- Guides guests to the appropriate location based on their needs.
- Manage reservations, wait lists, and walk-ins.
- Seat guests and manage the seating chart.
- Handle all to-go retail transactions.
- Maintain a clean and well-stocked retail space, with all SKUs represented and shoppable.
- Assist with takeout and curbside orders.
- Set the tone for excellent customer service.
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
- Provide the guest with exceptional brand, product, equipment, event and local area knowledge.
- Perform opening and closing duties, as needed.
- Adhere to company safety, sanitary, etc. policies and procedures.
- Checking IDs to determine who can enter legally.
- Follow alcohol awareness procedures for preventing intoxication (TIPS Certification a requirement before start date).
- Must be passionate about craft beer and excellent hospitality
- Must be a team player who excels in a small business environment
- Must be reliable and organized with exceptional attention to detail
- Must be able to keep up with a high energy, fast-paced environment
- Must be able to stand for extended periods of time, repeatedly lift objects up to 55 pounds, and bend, twist, and turn as required
- Must be at least 21 years old
- Must have availability nights, weekends, and holidays
- Customer Service oriented
- Host or hospitality experience preferred
- 401K plan
- Generous shift beer policy
- Recurring retail shop stipend
- Discounts on Castle Island merch
How to Apply:
- Email resume to email@example.com with the subject line “Host / Cashier (South Boston)” (no phone calls or drop-ins please).
Castle Island believes in an inclusive world – and workplace – where people are excellent to each other. Anyone, regardless of their race, creed, nationality, sexual orientation, gender identity or expression, disability status, veteran status, marital status, or age, is totally welcome to join our party.